Client Services
Questions, answered.
A considered guide to Amoréa, ordering, delivery and aftercare.
Amoréa
What is the Amoréa Necklace?
Amoréa is Loraventi’s signature necklace, a distinctive piece designed to become part of your everyday wardrobe.
Which versions are available?
Amoréa is currently available in two versions: Gold and Silver. Each version is available as its own piece in the Loraventi shop.
What is included with my order?
Every order includes your selected Amoréa Necklace and a black Loraventi jewelry box for presentation and storage.
Is Amoréa suitable as a gift?
Yes. Every Amoréa Necklace arrives in its Loraventi presentation box, so no additional gift packaging is required.
Orders & Delivery
Where does Loraventi ship?
We currently ship to destinations within the European Union.
How much is shipping?
Standard shipping within the European Union is €4.90 per order. Standard shipping within Germany is free on orders of €55 or more. Express shipping within Germany is available for €9.99.
How quickly will my order be dispatched?
Your order is prepared for dispatch within 48 hours. Delivery time after dispatch depends on the destination and shipping carrier.
Which payment methods are available?
All payment methods currently available for your order are shown securely at checkout.
Can I change or cancel my order?
Please contact loraventi@gmx.net as soon as possible. We will assist wherever possible, but changes or cancellations cannot be guaranteed once an order has entered processing.
Returns & Aftercare
Can I return my order?
You may exercise your statutory right of withdrawal within 14 days. Return shipping is arranged and paid by the customer unless otherwise required by law. Full details, the model form and the online withdrawal request are available on our Right of Withdrawal page. Practical return information is available on Shipping & Returns.
What if my necklace arrives with a defect?
Please contact loraventi@gmx.net with your order details and clear photographs of the issue. If the defect is demonstrably attributable to the product or to Loraventi, we will arrange a replacement at no additional cost. Damage caused by improper handling, excessive force or external impact is not considered a product defect.
How should I care for my Loraventi piece?
Keep your necklace dry and store it in its Loraventi box when not in use. Avoid unnecessary contact with water, perfume, cosmetics and strong friction, and gently wipe the piece with a soft, dry cloth after wear.
How can I contact Loraventi?
Visit our Contact page or email loraventi@gmx.net.